Omnichannel Retail Solutions

2025 Supply Chain Compass: How Supply Chain Leaders Are Navigating Complexity

In this survey of nearly 700 businesses, we asked supply chain leaders about their ambitions, fears, goals and strategies. Find out the overall direction of the industry, the state of the art of supply chain management, why optimism remains strong and which key actions are being prioritized to achieve strategic goals like building resilience, implementing new technology, and becoming more sustainable.

Beyond Silos: Evolving to an Enterprise Supply Chain

Incisiv explores the significant transformation underway in modern supply chains, detailing the shift away from fragmented processes and point solutions to more agile platforms and collaborative workflows. This evolution addresses systemic issues such as inflexibility and disconnected communication, enhancing supply chain responsiveness, sustainability, and profitability.

Omni-Channel Commerce

Overview

Omni-channel commerce aims to fulfill the expectations of hybrid shoppers to easily search, order, receive, and return products

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of customers want to seamlessly shop between channels

of sales worldwide are online

of abandoned carts are fulfillment-related

Benefits

Why choose Blue Yonder for omni-channel commerce

Chief Digital Officer

Ensure that the buying and returns journey is efficient and enjoyable for the customer and profitable for the company

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Focus on customer acquisition and retention through digital channels
Acquire and retain omni-channel shoppers by simplifying digital and in-store journeys to encourage their pursuit of the perfect product. CDOs must eliminate any purchase or returns processes that frustrate shoppers, so they will come back for future purchases.

Digital buying journeys depend on automation and collaboration among teams
CDOs choose and implement technologies to automate omni-channel sales and returns processes. They also are leaders in fostering a digital-first mindset among employees who use the technology to provide excellent customer experiences, resulting in increased sales and profits.

Retailers can create custom omni-channel shopping experiences with a flexible technology platform
Retailers can tailor each customer's journey by personalizing the shopping experience, optimizing fulfillment, and orchestrating returns across the network.

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Related Resources

5 Reasons You Need Intelligent Order Decisioning

Thought Leadership

5 Reasons You Need Intelligent Order Decisioning

This e-book defines the path to improved margins, conversion rates and other omni-channel success factors: Intelligent Order Decisioning.

Incisiv Omnichannel Index Report Infographic

Infographic

Incisiv Omnichannel Index Report Infographic

As part of its 2023 Omnichannel Experience Index, Incisiv assessed 115 retailers across 7 different industry sub-segments. Check out the infographic to get a snapshot of the report findings.

Digital Commerce 360 Retail Omni-Channel Report

Thought Leadership

Digital Commerce 360 Retail Omni-Channel Report

IFor Tim Robinson, senior vice president, commerce & returns, a great customer experience starts with a trustworthy order promise. Read the report to learn how AI-powered, connected fulfillment ecosystems that eliminate “one-size-fits-all” returns and ...

E-Commerce Returns 2024: Measuring Online Retail’s Returns Reaction

Analyst Report

E-Commerce Returns 2024: Measuring Online Retail’s Returns Reaction

2023 saw retailers take action to limit the impact of returns on their business, but in this survey of 210 U.S. online retailers, it’s apparent that e-commerce returns are still a pain point for many. Nearly two thirds (63%) of retailers reported that ...

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Omni-Channel Commerce Solutions

Solutions from Blue Yonder to maximize omni-channel customer satisfaction

A unified view of inventory enables accurate order fulfillment and inventory allocation decisions

Managing inventory is more complex with omni-channel buying journeys. Customers expect products to be available when they buy online and ship to a store or home. Real-time inventory visibility from warehouse to outlet can increase conversion rates, reduce cart abandonment, and improve customer satisfaction.

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Efficient returns improve the customer experience, reduce waste, and boost financial performance

AI-enhanced analytics determine the best way to handle returns based on your business’s orchestration rules to decide on the speed, method, and destination of returned items depending on the size, weight, SKU, value, and inventory strategy. Capture returns data to fine-tune the rules engine and generate insight into customer returns behaviors.

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Automate delivery path optimization

Blue Yonder's Order Promising & Optimization capability uses advanced technology to calculate every possible path for transporting each product to customer destinations. It automatically selects a path that balances maximizing customer service and minimizing cost, so everyone benefits.

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Swiftly address disruptions in supply and demand with new order executions

Utilizing AI and ML, the Intelligent Rebalancer is a flexible microservice that replicates the thorough analysis used for initial inventory allocation planning. It swiftly applies the planning analysis in near real-time to the reallocation process after a disruption. Only Blue Yonder offers the unique capability to pivot using actual data and adjust order execution based on current needs rather than just planned needs.

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Streamline returns processing to quickly get items back on the shelf

Support warehouse and store operatives with an intuitive system to manage returns quickly and efficiently. Data-driven instructions guide staff through checking and dispositioning items, reducing processing time, and maximizing the value of every return by minimizing markdowns and disposal.

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Case Studies

Case studies that prove we can help you transform your omni-channel supply chain

REI is a specialty outdoor retailer and the nation’s largest consumer co-operative with a growing community of over 23 million lifetime members and more than 182 stores. REI is on a mission to put the customer at the center of everything they do from improving the customer journey to meeting their values with sustainable options. Amit Kulkarni, Technology DVP at REI describes how they are taking friction out of the omni-channel experience, bringing visibility to a wide array of fulfillment options, and optimizing accurate delivery dates that customers can confidently trust, all while empowering their customers with choice.
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Omni-Channel Commerce

Unlock 12x ROI with a true end-to-end supply chain platform

End-to-End Planning & Execution

Blue Yonder Network

AI & Machine Learning

Data Cloud & Platform

Composable Journeys

Professional Services

User Experience

Our solutions have the power to unveil the hidden.

ICON 2026

Blue Yonder unveils advanced AI-driven Cognitive Solutions

Accelerate Informed Decisions With AI Built for Supply Chain

Demystifying AI for Supply Chain Leaders

Reorganizing for AI: How Supply Chain Leaders Have to Adapt

Success stories showcase the transformative impact we've had on their businesses.

DHL

Carlsberg Group

Walgreens

Browse all our resources: whitepapers, guides, reports and more.

How AI-Enabled Planning Will Improve Your Supply Chain Performance

2025 Supply Chain Compass: How Supply Chain Leaders Are Navigating Complexity

Beyond Silos: Evolving to an Enterprise Supply Chain

ICON 2026

Elevate customer experience with omni-channel precision

Omni-channel commerce aims to fulfill the expectations of hybrid shoppers to easily search, order, receive, and return products

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Why choose Blue Yonder for omni-channel commerce

Chief Digital Officer

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Related Resources

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Solutions from Blue Yonder to maximize omni-channel customer satisfaction

A unified view of inventory enables accurate order fulfillment and inventory allocation decisions

Efficient returns improve the customer experience, reduce waste, and boost financial performance

Automate delivery path optimization

Swiftly address disruptions in supply and demand with new order executions

Streamline returns processing to quickly get items back on the shelf

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Case studies that prove we can help you transform your omni-channel supply chain

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You set your sights high?

Let's talk.

Why Blue Yonder

About Blue Yonder

Partners

Unlock 12x ROI with a true end-to-end supply chain platform

End-to-End Planning & Execution

Blue Yonder Network

AI & Machine Learning

Data Cloud & Platform

Composable Journeys

Professional Services

User Experience

Our solutions have the power to unveil the hidden.

ICON 2026

Blue Yonder unveils advanced AI-driven Cognitive Solutions

Accelerate Informed Decisions With AI Built for Supply Chain

Demystifying AI for Supply Chain Leaders

Reorganizing for AI: How Supply Chain Leaders Have to Adapt

Success stories showcase the transformative impact we've had on their businesses.

DHL

Carlsberg Group

Walgreens

Browse all our resources: whitepapers, guides, reports and more.

How AI-Enabled Planning Will Improve Your Supply Chain Performance

2025 Supply Chain Compass: How Supply Chain Leaders Are Navigating Complexity

Beyond Silos: Evolving to an Enterprise Supply Chain

ICON 2026

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Omni-channel commerce aims to fulfill the expectations of hybrid shoppers to easily search, order, receive, and return products

Why choose Blue Yonder for omni-channel commerce

Chief Digital Officer

Related Resources

Solutions from Blue Yonder to maximize omni-channel customer satisfaction

A unified view of inventory enables accurate order fulfillment and inventory allocation decisions

Efficient returns improve the customer experience, reduce waste, and boost financial performance

Automate delivery path optimization

Swiftly address disruptions in supply and demand with new order executions

Streamline returns processing to quickly get items back on the shelf